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Ramesh Venkateswaran

Ramesh Venkateswaran
Ramesh Venkateswaran
B. Tech (IIT, Mumbai), PGDM (IIM, Bangalore)
rameshvenkat@sdmimd.ac.in

Research Interest / Consulting Area
Service Quality, Customer Satisfaction, Product Management, Strategic Selling to Large Accounts

Courses Offered
Product Management, Strategic Selling to Large Accounts

Positions Held / Associated With
Executive Board Member, Association of Indian Management Schools (AIMS);
Director, Patni Computers Systems Ltd;
Head, The Lawrence School, Lovedale, Ooty

Also teaches/taught at
Indian Institute of Management, Bangalore

Mr. Ramesh Venkateswaran has over thirty five years of experience in the corporate sector as a management consultant and trainer and has worked with leading international and national organizations in a spectrum of industries.

His areas of strength and interest are Service Quality and Customer Satisfaction, Product Management and Marketing Strategy, and Strategic Sales Management for Large Accounts. He conducts workshops for organizations on the same topics. He has been a visiting faculty in the Marketing discipline at IIM Bangalore since 1990 and the courses offered by him have gained in popularity over the years. In addition to this, he is a Director on the Board of Patni Computer Systems Limited. He was also the Head of The Lawrence School, Lovedale, Ootacumund, a prestigious 150 year old Public School.

His special achievements include a Gold Medal of his batch of 1980 at IIM Bangalore, the winner of the Glaxo Marketing Scholar of the year and he has also been a certified Auditor for ISO 9000 and QS 9000 Quality Systems. He was conferred the Distinguished Alumnus Award by IIM-Bangalore in 2009.

Publications

National Journals

  1. Venkateswaran, Ramesh. A customer satisfied is not a customer retained. IIMB Management Review; 15(3), September 2003: 120-123.

Newspaper (Articles)

  1. Venkateswaran, Ramesh. Which way to the top? (Part II of Getting to the Top Series). Business Line. 21 Dec 2009: 6.
  2. Venkateswaran, Ramesh. The pressure to win (Part I of Getting to the Top Series). Business Line. 7 Dec 2009:6.
  3. Venkateswaran, Ramesh. What should students expect from B-School (Kannada). Prajavani (Supplement - Shikshana). 5 Oct 2009: III.
  4. Venkateswaran, Ramesh. The importance of listening. Business Line (Supplement - BrandLine). 1 Oct 2009:II.
  5. Venkateswaran, Ramesh. Master the mouse to bell the CAT. DNA (Mumbai Edition). 21 Sep 2009: 7.
  6. Venkateswaran, Ramesh. Being honest when no one's looking. Business Line. 14 Sep 2009: 6.
  7. Venkateswaran, Ramesh. Customer response @ speed of light. Business Line (Supplement - BrandLine). 11 Jun 2009:II.
  8. Venkateswaran, Ramesh. Be obsessed to excel.Business Line (Supplement - The Catalyst). 4 Dec 2008: II.
  9. Venkateswaran, Ramesh. Get the best out of b-school. Deccan Herald (Supplement – DH Education). 20 Nov. 2008: II.
  10. Venkateswaran, Ramesh. It's no end of the world. Deccan Chronicle (Supplement - Education). 17 Nov. 2008.
  11. Venkateswaran, Ramesh. Satisfying customer needs. Business Line (Supplement - Brandline). 1 May 2008: 3.
  12. Venkateswaran, Ramesh. Only happy customers come back. Business Line (Supplement - Brandline). 24 Apr. 2008: 2.
  13. Venkateswaran, Ramesh. What they don’t teach you at b-school skills to use knowledge sensibly. Business Standard (Supplement – The Strategist). 26 Feb. 2008: 2.
  14. Venkateswaran, Ramesh. Disconnected in a connected World. Business Line (Supplement - Brandline). 31 Jan. 2008: 2.
  15. Venkateswaran, Ramesh. Keeping your work. Deccan Herald. 11 Aug 2003.
  16. Venkateswaran, Ramesh. Put your money where your mouth is. Deccan Herald. 2003.
  17. Venkateswaran, Ramesh. Telling is not selling. Deccan Herald. 2 Apr 2003.
  18. Venkateswaran, Ramesh. Converting dissatisfaction into delight. Deccan Herald. 24 Mar 2003.
  19. Venkateswaran, Ramesh. Actions from your heart. Deccan Herald. 17 Feb 2003.
  20. Venkateswaran, Ramesh. Walk the customer talk. Deccan Herald. 13 Jan 2003.
  21. Venkateswaran, Ramesh. To serve with love. Deccan Herald. 16 Dec 2002.

Web Publications

  1. Venkateswaran, Ramesh. MBA is a journey, not a destination. MBA Universe. 14 Nov. 2008. <http://www.mbauniverse.com/innerpage.php?id=ne&pageid=1574>.
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