ALT 2021 by Dr. Barry O'Mahony of Abu Dhabi University

 

SDMIMD organized the 12th edition of Annual Leadership Talk (ALT) 2021 on Thursday, February 11, 2021 on Virtual Mode. Prof. Barry O'Mahony, Dean, College of Business; and, Professor of Services Management, Abu Dhabi University, delivered the talk on the topic 'Future of Work-Creating Possibilities - Using Workplace Digitization'.


Dr. O’Mahony stressed that achieving customer satisfaction and to develop customer loyalty is the core in every service-oriented venture. Leadership styles and ability to manage things play vital role in this achievement. emphasis on customer loyalty within the service sector has led to the development of the relationship marketing paradigm. Whilst relationships between buyers and sellers are complex, there are multiple models proffered by academics that contribute to an understanding of the determinants of relationship development.


With anecdotes from his experience in hotel industry and from his research, the speaker Recounted specific real-life incidents demonstrating multiple sides of what constitutes good customer satisfaction practices.


Student event coordinator Ms. Sanjana Srinath welcomed the gathering and moderated the Question & Answer session. Mr. Hemanth Sharma gave a brief note on the significance & value addition created by the Annual Leadership Talks held year after year for both the academicians as well as the student community; and introduced the speaker of ALT 2021. Ms. Amrutha Anil rendered the invocation.


Invitees from corporate & academia, Director of SDMIMD Dr. N.R. Parasuraman, faculty members, staff, alumni, and students were present during the virtual event.

ALT 2019

Mr. Krishnakumar
Natarajan, Executive Chairman, Mindtree

Speaker Profile

Speech on: Future of Work-Creating Possibilities - Using Workplace Digitization

Photo Gallery

ALT 2018

Dr Stefan Wilms
Dean of the faculty of Economics and Transport, Heilbronn University, Germany

Speaker Profile

Speech on: Brief description of Germany, its geography & politics

Photo Gallery


ALT 2017

Mr. Salil Ravindran
CFO, Marlabs

Speaker Profile

Speech on: “Mergers & Acquisitions and Key challenges involved in it

Photo Gallery



ALT 2016

Mr. Sid Mookerji
Global CEO and Co- Founder, Software Paradigms International Group LLP (SPI)

Speaker Profile

Speech on: “Honest & Integrity are core qualities of an Entrepreneur”

Photo Gallery


ALT 2015

Prof. Gita Gopinath
Professor in Economics
Harvard University

Speaker Profile

Speech on: “Economic Outlook for India”

Photo Gallery



ALT 2014

Dr. R.A. Mashelkar
The President
Global Research Alliance

Speaker Profile

Speech on: “Inclusive Innovation: the Global Game Changer”

Photo Gallery



ALT 2013

Anil Sachdev
Founder and CEO, Grow Talent Company Limited & School Of Inspired Leadership

Speaker Profile

Speech on: “Rise in Love for a cause and you will be the leader”

Photo Gallery


ALT 2012

Dr. R. Balasubramaniam
Founder, Swami Vivekananda Youth Movement, Mysore

Speaker Profile

Speech on: “Leadership and Anti Corruption Movement"

 

ALT 2010

Dr. H. Sudarshan
Honorary Secretary, Karuna Trust

Speaker Profile

Speech on: “Leadership for Nation Building"



ALT 2009

Dr. V. Prakash
Director, CFTRI, Mysore

Speaker Profile 

Speech on: “If Climate change matters to us, then we shall matter more to it”

Photo Gallery



ALT 2008

Dr. Michael A. Cusumano
Sloan Management Review
Distinguished Professor of Management,
Cambridge, USA

Speaker Profile

Speech on: “Managing technological innovation
and entrepreneurship – a lesson from MIT ”


 

 

 

Shri Dharmasthala Manjunatheshwara Institute for Management Development
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