MDP on Dealing with difficult customers – August 4, 2022

Introduction

The frontline sales or service personnel need to learn identifying the different types of difficult customers, to devise appropriate tools and strategies to address difficult customers, thereby generating goodwill and trust, which in turn will result in higher sales and increased profits. and, to provide insights on how to turn difficult customers into valued partners.

Course Objective

The program will help frontline sales or service personnel in identifying different types of difficult customers, analyzing the personalities of the customers, and, communicating with the difficult customers in given situations and building rapport

Target Audience

Entry level and middle level executives in commercial organizations, corporates in manufacturing and service- oriented firms, dealing with external and internal customers.

Faculty Resource: Dr. Mousumi Sengupta & Dr. Nilanjan Sengupta
Email: mousumi@sdmimd.ac.in & nilanjan@sdmimd.ac.in
Mobile: 9880602436 & 9880528219

Mode of Delivery: Offline

Registration Fee: Rs. 1,000

Click here for Register